No. All order transactions must be cleared before we can pack and deliver.

We aim to replenish out of stock items within 1 week, however, this timescale may be extended depending on the product and supply.

As soon as replenishment stock is received our website and systems will be updated to reflect this. You can check stock for deliveries and in-store collection at any time, by viewing the product online and checking availability.

Due to the speed at which our orders are processed through our systems it is not possible to make any amendments after the order is placed.

Order confirmations are sent shortly after order submission to the registered email address against your account or another email address you used. In addition, a dispatch confirmation will be sent for delivery to your specified delivery address. You will be able to track your order using the tracking number.

• Your order reference which will be on the order confirmation email or SMS.
• You must bring photo ID, such as a driving license or passport (the name on the ID must match the name details in the payments section of the order).

Check stock and order online, we'll confirm your reservation once the order is packed, then notify you when it is ready to collect.

Once your order has been dispatched you will receive an email with the courier's details, your consignment number as well as a link to track your order.

If you have provided your mobile number, then you will receive a free text message in the morning on the day of delivery informing you of an estimated 1 hour time slot and a link to live tracking so you can track your order progress.

You can enter a new delivery address when placing an order. If you are registered with focusfixings.co.uk, you can add additional addresses to your address book.

No address changes can take place once the order has been placed.

To protect our customers, all orders are subject to standard security checks.

If you have provided your mobile number, then you will receive a free text message in the morning on the day of delivery informing you of an estimated 1 hour time slot and a link to live tracking so you can track your order progress.

However, if no-one is available to sign for the order, the courier will leave a 'we missed you' contact card with details of what actions will be taken. Where possible the driver will attempt to leave with a neighbour or a local Post Office, shop, or locker. If this is not appropriate, they will attempt to deliver the order the following day.

After two failed attempts, you will need to contact the courier using the details on the contact card, email, or text message to arrange collection or a new delivery date. If a mobile number has been provided, a text message will also be sent confirming this. Please note orders may require a signature and carrier’s may take a photo of your order as proof upon delivery.

Firstly, please check whether you have received all parcels on the consignment; this information should be available to view via the tracking link received in your dispatch email. If you have received all of your parcels, but an item is still missing, please contact us with the order and product details at sales@focusfixings.co.uk so that we can investigate further.

If you have collected your order then please check before you leave.